Telephone training and customer acquisition

The KeSch trainer is expert for Telephone training and customer acquisition. She is a trained IT system electronics technician and certified business economist. Initially she was team leader and then project manager with a telecommunications company, later she worked in the position as branch manager of an international publisher.

Competences:

Since 2007 she has been trainer, consultant and coach specialized in Telephone training and customer acquisition. She is expert for telephone training and telephone coaching, customer acquisition and sales training, complaints management and customer winback.

Her qualifications to perform training, consulting and coaching as KeSch trainer include an international trainer and coach certification as well as various continuing education programmes.

Languages:

The KeSch trainer coaches, consults and trains in Polish and German.