Mastering business etiquette
Impressing clients through etiquette, style & manners
Individual in-house training:
We also offer this business etiquette seminar as an in-house training for your company. In this case, we will tailor the content to your specific needs and to the requirements of the target group.
Also this seminar topic we offer in more than 40 languages.
Business Etiquette – Training goals:
Appropriate personal style and behaviour are essential foundations for a positive and productive business relationship. Matching personal style, behaviour, manners and clothing to the respective environment and context constitutes an important success factor, particularly in international business.
This business etiquette seminar allows participants to optimize their personal style, behaviour, manners, clothing and communication in a professional and formal conte
xt.
Target group:
Employees working at the client interface. All employees wishing to optimize their proficiency in the area of business etiquette.
Business Etiquette – Seminar contents:
- How to be the perfect host
- How to be the perfect guest
- Using the correct personal address
- Meeting and greeting: using appropriate language and gestures
- Table manners at home and abroad
- Dress codes: Selecting appropriate colours and clothing
- Business smalltalk
- Recognizing and accommodating hierarchical structures
- Gender awareness in the business context
Business Etiquette – Methods:
- Systematic and immediate input by the trainer
- Practical and activating exercises ( partly video based), role plays, Analysis and Feedback
- Single and groupwork
- Work on participants cases, if requested
- Flip-Chart journal